Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Tengli.
These Terms of Service ("Terms") describe the rules and conditions that apply when you visit or purchase from our website.
By accessing our website or placing an order, you agree to be bound by these Terms and our Privacy Policy.
Please read these Terms carefully before using our website.
SECTION 1 - ONLINE STORE TERMS
By using this website, you confirm that you are legally allowed to enter into agreements in your country or region.
You agree to provide accurate and complete information when placing an order, including your name, email address, shipping address, and payment information.
You are responsible for keeping your account information secure and for all activities completed through your account.
SECTION 2 - PRODUCTS
We make every effort to display our products as accurately as possible.
However, colors, images, and product appearance may vary depending on your device settings and screen display.
We reserve the right to modify product descriptions, prices, and availability at any time without notice.
SECTION 3 - ORDERS
When you place an order with Tengli, you confirm that all information provided is accurate and complete.
We reserve the right to refuse or cancel any order due to reasons including product availability, payment issues, suspected fraud, or errors in pricing information.
If an order is cancelled after payment, refunds will be processed according to our Refund Policy.
Please review your order carefully before completing checkout.
SECTION 4 - PRICES AND PAYMENTS
All prices displayed on our website may change at any time without notice.
Payment must be completed before an order can be processed.
You agree to provide accurate payment and account information when making purchases from Tengli.
SECTION 5 - SHIPPING AND DELIVERY
Orders are processed within 1–3 business days after payment confirmation.
Standard International Shipping usually takes approximately 6–12 business days.
Delivery times may vary depending on destination, customs clearance, weather conditions, and shipping carrier delays.
Tracking information will be provided after your order has been shipped.
Tengli is not responsible for delays caused by shipping carriers, customs procedures, or events outside our control.
SECTION 6 - RETURNS AND REFUNDS
Returns and refunds are handled according to our Refund Policy.
Customers must contact Tengli before returning any product.
Products must meet the requirements stated in our Refund Policy.
For assistance, please contact:
support@tengli.shop
SECTION 7 - CUSTOMER INFORMATION
When you provide personal information during checkout or account registration, you confirm that the information provided is accurate and complete.
We handle personal information according to our Privacy Policy.
SECTION 8 - THIRD PARTY SERVICES
Our website may contain links or services provided by third parties.
Tengli is not responsible for the content, policies, or practices of third-party websites.
Your use of third-party services is subject to their own terms and conditions.
SECTION 9 - SHOPIFY
Tengli uses Shopify to provide our online store platform.
However, purchases made through our website are transactions directly between customers and Tengli.
Shopify is not responsible for products purchased from our store, including product quality, delivery, returns, refunds, or disputes between customers and Tengli.
SECTION 10 - INTELLECTUAL PROPERTY
All content on this website, including text, images, graphics, logos, product information, and designs, belongs to Tengli or its partners and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or use any content from our website without written permission from Tengli.
SECTION 11 - PROHIBITED USE
You agree not to use our website for unlawful purposes or activities that may harm Tengli or other users.
You may not:
- Attempt to damage or interfere with our website.
- Provide false information during checkout.
- Conduct fraudulent transactions.
- Copy or misuse our content, products, or designs.
Tengli reserves the right to suspend or terminate access if these Terms are violated.
SECTION 12 - DISCLAIMER
Our website and products are provided on an "as available" basis.
While we make reasonable efforts to provide accurate information, Tengli does not guarantee that all website content, product descriptions, or pricing information are completely error-free.
SECTION 13 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Tengli shall not be responsible for indirect, incidental, or consequential damages resulting from the use of our website or products.
SECTION 14 - CHANGES TO THESE TERMS
Tengli reserves the right to update or modify these Terms of Service at any time.
Changes become effective when posted on this page.
Your continued use of our website after changes are posted means you accept the updated Terms.
SECTION 15 - CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
Tengli
Email:
support@tengli.shop