Refund policy
Return & Refund Policy
We want you to be happy with your purchase from Tengli.
If you receive an item that is damaged, defective, or incorrect, please contact us at support@tengli.shop with your order number and clear photos of the issue.
Return or refund requests must be submitted within 14 days of delivery.
For approved returns, items must be unused, in their original condition, and include the original packaging where applicable.
Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Once an approved return is received and inspected, eligible refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Original shipping charges are generally non-refundable unless required by applicable law or unless the return is due to an error on our part.
For questions about returns or refunds, please contact us at:
support@tengli.shop