Shipping policy

Shipping Policy

Last updated: September 20, 2026

Thank you for shopping with Tengli. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times do not include weekends or public holidays. During periods of high order volume, processing may take slightly longer.

United States Shipping

We currently offer Free Standard Shipping on orders shipped to the United States.

Shipping cost:
Free — $0

Minimum order requirement:
None

Estimated delivery time:
6–12 business days after your order has been dispatched.

Tracking information will be provided once your order has shipped.

Taxes

For U.S. orders, taxes are included in the product prices displayed on our store and are not added separately at checkout under our current store settings.

Delivery Times

Estimated delivery times are provided as a guideline and are not guaranteed.

Delivery may occasionally be delayed due to circumstances outside our control, including:

- Carrier delays
- Customs processing
- Weather conditions
- Public holidays
- Peak shopping periods
- Incorrect or incomplete shipping information

Please allow additional time if any of these circumstances apply.

Tracking Your Order

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for the carrier’s tracking system to update after your shipment has been processed.

Shipping Address

Please check your shipping address carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

Once an order has been shipped, we may not be able to change the delivery address.

Tengli is not responsible for delays or delivery problems caused by incorrect or incomplete shipping information provided by the customer.

International Shipping Outside the United States

Shipping availability, shipping costs, and available delivery methods for destinations outside the United States may vary by country or region.

If shipping is available to your destination, the applicable shipping options and charges will be shown at checkout.

For orders shipped outside the United States, customs duties, import taxes, or other fees may apply depending on the destination country or region. These charges, when applicable, are the responsibility of the customer unless otherwise stated during checkout.

Lost, Delayed, or Damaged Shipments

If your tracking information has not updated for an extended period, or if your package appears to be lost or damaged during transit, please contact us.

We will review the shipment information and assist you with the next steps where possible.

Contact Us

If you have any questions about shipping or your order, please contact us at:

support@tengli.shop

Tengli