Shipping policy

Shipping Policy

Order Processing Time:

Orders are processed within 1–3 business days after payment confirmation.

Shipping Time:

Standard International Shipping usually takes 6–12 business days.

Please note:

- Delivery times are estimates only and may vary depending on destination, customs clearance, weather conditions, and shipping carrier delays.
- Tracking information will be provided once your order has been shipped.
- Please ensure your shipping address is accurate before placing your order. Tengli is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by customers.
- Customers are responsible for any customs duties, taxes, or import fees that may apply to their orders.
- Once an order has been shipped, changes to the shipping address may not be possible.

If you have any questions about shipping, please contact us at:

support@tengli.shop